Welp...3 strikes you're out. I kept coming back hoping they would redeem themselves and it was just a one time fluke...but nope, bad service is just a pattern at this location. It's unfortunate I am writing this review because I really like the taste of their bagels and shmear, but that's about it. And that's the reason it's getting 3 stars and not less. My experience with this location has been nothing but disappointing. They mess up my order EVERY time, either forget to toast it, or made my coffee hot instead of iced, or forget my side of fruit. Not to mention, it takes FOREVER to get your food. The workers have been polite every time, I just think they haven't been properly trained and the business is suffering as is the customers' experience. Too bad, I love their bagels, I think I will try a different location.
(3)
Angelica R.
Came into Einsteins hung over and in need of carbs and coffee. And orange juice because I'm selfish. My friend bought me breakfast. Score. We ordered our food, and I thought the cheated the system and got free real cheese on my breakfast sandwich. Wrong. We checked out with Jeff. The best employee on this team. The others were also great, from beginning to finish. But Jeff, hands down, employee of the year. So impressed. Call me, Jeff.
(5)
Brian B.
Bagels and Shmear were highly delicious, Coffee was fresh, flavorful and perfectly roasted, overall a very good breakfast experience marred only by a complicated menu and ordering process. I suffer mild cognitive breakdowns when confronted with too much choice at a restaurant, I literally forget how to think, so decisions like what cream cheese of 6-8 varieties (called "Shmere" here) goes best with which of 18 bagel types is hard to process, let alone the toasting and slicing options, do they smear the shmere for you or does it come in a little tub, how much do things cost when ordering ala carte, do I pay where I order or where I pick up etc. and with a line forming behind you it's easy to get flustered. This place short-circuited my brain, though it was my first time there. Even processing the Shmere thing threw me off; what the hell is shmere? I know you're being cute but just give me the facts! I just wanted to throw my trust in the 17 year old cashier and say just feed me dude! Eventually I settled on a japaleno cheese bagel with some kind of shmere suggested by the aforementioned cashier. It was a perfect balance of hot (spicy), cheesy and creamy and I got an apple cinnamon bagel with honey almond shmere as well. Both bagels were fresh, soft, chewy and so dang good I forgot all about my ordering overload. The apple bagel suffered from the fresh apple slices on top (kinda soggy under the pieces). I found the shmeres to be just cream cheese whipped with little chunks of flavor, and super tasty. Coffee was great and the inside was clean and cozy in the way of beige tinged chain coffee places. A bit pricey but well worth it. I will definitely go back and take my time to order something awesome again.
(4)
Marco R.
Very disappointed.... I ordered the Nova Lox sandwich and when I opened it up there was hardly no cream cheese! It looked like she placed the cream cheese on the bagel and than scrapped it off... For $7.00 I was disappointed.
(1)
Ameilia Q.
Super helpful and friendly staff. I was tasked by a local Title 1 (underprivileged urban) elementary school to pick up end of day bagels for a school function the following morning (books & bagels = kids get a free breakfast and a free book). I was running 5 minutes late and I called the shop to tell them what was up, the staff was fantastic and said they would look for me and take care of me even though I arrived 5 minutes after they closed. Their willingness to help me and the school kids out was truly fantastic and in direct contrast to other experiences I have had with other businesses (e.g. see my review of Inkleys for a nearly identical situation).
(5)
Laura B.
Einsteins is pretty good. It's nothing amazing but they have a lot of choices and you get what you pay for.
(3)
Adam G.
Poor Einstein's, they always get so beat up in reviews. They have the people that swear they are bagel aficionados that know Einstein's is a evil bagel conglomerate and then the others that want Einstein's to be hip coffee/bagel/pastry/breakfast shop and are immediately let down. Lets get this straight. This location is a basic functional bagel workhorse, nothing great, nothing exceptional but nothing horrible either. I'm actually typing this from this exact location right now as I'm here almost every Saturday morning. Its a good location right off of South Temple. There's almost a constant stream of people between 8am and 11am looking for their bagel fix. For all of those who harp on how mediocre Einsteins bagels are, I'm readily waiting for you to tell me where a good bagel is around downtown. There's Rich's in Holladay or Sandy but nothing close to downtown. They have a good selection to pick from but if you like the specialty or gourmet bagels don't wait to late to come in. I regularly like to get the Green Chile Bagel and if you're here after 10am on Saturday they're usually gone because they only made 6 of them. They have their normal assortment of shmears. The sandwiches are really mediocre so I usually just go for a bagel and spread. If you want to order a cup of fruit and drink you can get disappointingly expensive so I recommend sticking to one type of food. They price everything to really get the most from you buying one item. A $3 bagel, $3 cup of fruit and $2 drink makes for a very empty feeling $8 breakfast. So keep in mind you're going to the McDonald's of bagel places and you'll be fine. The service is functional not warm and fuzzy. The bagels are bagels and yes they're probably better that one time you were in Brooklyn at the highest rated bagel shop in all of NYC but you're not just keep in mind its Salt Lake. Other than that, make sure to leave a Green Chile Bagel for me.
(3)
David R.
I broke one of my cardinal vacation rules here--eating at a national chain. But I had little choice, as I had skipped dinner the night befofe, needed something quick on my way out of town, and found my top two breakfast choices closed. I've eaten Einsten Bros in Chicago a few times, so I figured that I knew what I was getting, i.e. something decent but not great. Wrong. I ordered a breakfast sandwich and was alarmed when they handed it to me within 30 seconds. Usually ravenous hunger enhances the flavor of food, so this thing must have been really shitty to begin with because my impression at first bite was "Yuck!" The "cheddar" cheese added nothing but saltiness; the bagel (sesame) was chewy and bland; and the egg may as well not even have been there. But the worst was the turkey sausage--truly terrible. It may have been the shittiest meat that I've consumed in several years. Just awful.
(1)
Matt C.
Service, and even the pricing, are spotty at best.
(1)
Will G.
Took 25 minutes for two lunch sandwiches. Manager grabbed an employee and went out for a smoke break during the lunchtime rush. Manager came back ten minutes later with pack of cigarettes in hand and started preparing food without washing hands. Really unsanitary. Random people who knew the employees would casually walk into food preparation area to talk and mingle with employees. Manager is rude and never seems to be working. The restaurant was filthy. Nothing was clean and all garbage cans were overflowing. I will never go back to this location. New manager and training is needed for the other employees.
(1)
Quinn N.
Bagels have nice texture, creme cheese is soft and has a wide range of variety. If you buy 1 box of bagel you get 2 free creme cheese boxes! Honey almond and dried tomatoes are my favorite.
(4)
Maria L.
Great pumpkin cream cheese. Friendly staff!
(4)
KT C.
Either Einstein Bagels is going downhill in general or this particular location is, either way I have no intention of returning any time soon. Living in the Avenues we visit this location periodically. I have never been extremely impressed with the customer service or the food, however it was convenient and quick. We went there today and experienced the worst yet. The person who took our order did not greet us, seemed extremely annoyed, and didn't take our order correctly nor or name. We each got bagels with schmear with an additional pumpkin walnut gourmet bagel to share. Our bagels were not toasted so we had to wait for them to remake them. When I finally got them they were barely toasted and as usual had a gloop of cream cheese on one side of the bagel and nothing on the other. My pretzel bagel was blonde in color, not something you would expect for a pretzel. All of the bagels were chewy and seemed undercooked. The specialty gourmet bagel was lacking in flavor and not worth the calories. In the future it will be easier and much cheaper to walk up to Smith's, grab some bagels and cream cheese and take it home.
(1)
Dustin W.
Not sure why all the bad reviews. Bagels were good, oj was tasty, service was friendly, location is awesome.
(4)
Grant R.
Einstein Bagels is the same anywhere you go. So you won't be surprised by the fare here. The customer service, however, leaves something to be desired. My most recent adventure yielded the manager telling a customer, quite smuggly, "We can only go so fast." The young lady working the cash register was obviously upset about something and unable to cope with the stress of a simple brunch rush. She slammed the register and looked pretty unhappy when I asked to add a cookie to my small order. This was my second time in this location, and the first time there was a customer screaming at the employees about getting them fired after what she felt was a slight in the drive through. At the time I thought she was being pretty unreasonable, but now I'm wondering if she was in the right. I'll go back to this place when I'm craving Einstein's because it's a short walk my home, but the experience could most certainly be improved.
(2)
Blake S.
Not so good. The bagel was small, and dry. The salmon spread was nothing special, and too salty.
(1)
Sammy N.
This place is near my office. Sometimes I stop in for a carb-bomb 'bagel' (I like the pumpkin bagels in the autumn once in a while.) However ... Slow, surly, and dishonest service. Overpriced for the marginal stuff they sell. And they still can't get orders correct. Now I know why there was no line at lunchtime. Really, how difficult is it to put salsa on a sandwich that specifies salsa? Asked the server if salsa was on sandwich (he just finished making) or on the side. "On the sandwich". Cheese is not salsa, Einstein. The iced tea is foul, watery, and sugary (not mentioned on menu) ... more likely it's high fructose corn syrup.
(1)
Leslie K.
It's a bagel store with a pretty good bagel with and a nice variety of cream cheeses. The sandwiches are fairly tasty so far the lox has always been fresh. They have a decently brewed iced tea and my husband says the iced coffee is pretty good. Staff has always been friendly and efficient. Seating area was clean and they set tables outside on the patio which I enjoy because my kids can make more of a mess with out making me uncomfortable. Overall I like this place. Oh one small thing that I may never get use to is that they have two registers
(4)
JULIE T.
Guy who took my order was rude and was irritated when I asked about the ingredients in a certain sandwich. I just want to know what it is that I'm going to EAT. Why does it take ten minutes to make a cold sandwich? I don't get it. I will never go back.
(1)
Jessica Z.
The service here was great! A sweet girl named Jeni took my order and was very knowledgable. Bagels were delicious as always & I will definitely be coming back. Delightful experience. Clean & fast.
(5)
Steve W.
Sadly, I will never go back. As with the other location on 13th East, the service lacks considerably and negates the good bagels. On three separate occasions I've gone in and gotten the most grouchy, hard-nosed, un-friendly service.
(1)
Rosa H.
I haven't been to an Einstein Bagels in years. Was recently in the neighborhood so I decided to stop by for a quick lunch. The place was pretty empty. There were 2-3 othere people there, doing their own thing. I was in an experimental mood and ordered a toasted pumpernickel bagel with hummus spread. The combo was surprisingly good and only costed $2,50. One downside, and this surprised me: no free wi-fi. Not even a hotspot or something. I don't know if this is the same with Einstein Bagels elsewhere, but I wonder if it would help them to draw more clients in. Just my two cents :)
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Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : No Outdoor Seating : Yes Wi-Fi : No Has TV : No Waiter Service : No Caters : Yes
Noel D.
Welp...3 strikes you're out. I kept coming back hoping they would redeem themselves and it was just a one time fluke...but nope, bad service is just a pattern at this location. It's unfortunate I am writing this review because I really like the taste of their bagels and shmear, but that's about it. And that's the reason it's getting 3 stars and not less. My experience with this location has been nothing but disappointing. They mess up my order EVERY time, either forget to toast it, or made my coffee hot instead of iced, or forget my side of fruit. Not to mention, it takes FOREVER to get your food. The workers have been polite every time, I just think they haven't been properly trained and the business is suffering as is the customers' experience. Too bad, I love their bagels, I think I will try a different location.
(3)Angelica R.
Came into Einsteins hung over and in need of carbs and coffee. And orange juice because I'm selfish. My friend bought me breakfast. Score. We ordered our food, and I thought the cheated the system and got free real cheese on my breakfast sandwich. Wrong. We checked out with Jeff. The best employee on this team. The others were also great, from beginning to finish. But Jeff, hands down, employee of the year. So impressed. Call me, Jeff.
(5)Brian B.
Bagels and Shmear were highly delicious, Coffee was fresh, flavorful and perfectly roasted, overall a very good breakfast experience marred only by a complicated menu and ordering process. I suffer mild cognitive breakdowns when confronted with too much choice at a restaurant, I literally forget how to think, so decisions like what cream cheese of 6-8 varieties (called "Shmere" here) goes best with which of 18 bagel types is hard to process, let alone the toasting and slicing options, do they smear the shmere for you or does it come in a little tub, how much do things cost when ordering ala carte, do I pay where I order or where I pick up etc. and with a line forming behind you it's easy to get flustered. This place short-circuited my brain, though it was my first time there. Even processing the Shmere thing threw me off; what the hell is shmere? I know you're being cute but just give me the facts! I just wanted to throw my trust in the 17 year old cashier and say just feed me dude! Eventually I settled on a japaleno cheese bagel with some kind of shmere suggested by the aforementioned cashier. It was a perfect balance of hot (spicy), cheesy and creamy and I got an apple cinnamon bagel with honey almond shmere as well. Both bagels were fresh, soft, chewy and so dang good I forgot all about my ordering overload. The apple bagel suffered from the fresh apple slices on top (kinda soggy under the pieces). I found the shmeres to be just cream cheese whipped with little chunks of flavor, and super tasty. Coffee was great and the inside was clean and cozy in the way of beige tinged chain coffee places. A bit pricey but well worth it. I will definitely go back and take my time to order something awesome again.
(4)Marco R.
Very disappointed.... I ordered the Nova Lox sandwich and when I opened it up there was hardly no cream cheese! It looked like she placed the cream cheese on the bagel and than scrapped it off... For $7.00 I was disappointed.
(1)Ameilia Q.
Super helpful and friendly staff. I was tasked by a local Title 1 (underprivileged urban) elementary school to pick up end of day bagels for a school function the following morning (books & bagels = kids get a free breakfast and a free book). I was running 5 minutes late and I called the shop to tell them what was up, the staff was fantastic and said they would look for me and take care of me even though I arrived 5 minutes after they closed. Their willingness to help me and the school kids out was truly fantastic and in direct contrast to other experiences I have had with other businesses (e.g. see my review of Inkleys for a nearly identical situation).
(5)Laura B.
Einsteins is pretty good. It's nothing amazing but they have a lot of choices and you get what you pay for.
(3)Adam G.
Poor Einstein's, they always get so beat up in reviews. They have the people that swear they are bagel aficionados that know Einstein's is a evil bagel conglomerate and then the others that want Einstein's to be hip coffee/bagel/pastry/breakfast shop and are immediately let down. Lets get this straight. This location is a basic functional bagel workhorse, nothing great, nothing exceptional but nothing horrible either. I'm actually typing this from this exact location right now as I'm here almost every Saturday morning. Its a good location right off of South Temple. There's almost a constant stream of people between 8am and 11am looking for their bagel fix. For all of those who harp on how mediocre Einsteins bagels are, I'm readily waiting for you to tell me where a good bagel is around downtown. There's Rich's in Holladay or Sandy but nothing close to downtown. They have a good selection to pick from but if you like the specialty or gourmet bagels don't wait to late to come in. I regularly like to get the Green Chile Bagel and if you're here after 10am on Saturday they're usually gone because they only made 6 of them. They have their normal assortment of shmears. The sandwiches are really mediocre so I usually just go for a bagel and spread. If you want to order a cup of fruit and drink you can get disappointingly expensive so I recommend sticking to one type of food. They price everything to really get the most from you buying one item. A $3 bagel, $3 cup of fruit and $2 drink makes for a very empty feeling $8 breakfast. So keep in mind you're going to the McDonald's of bagel places and you'll be fine. The service is functional not warm and fuzzy. The bagels are bagels and yes they're probably better that one time you were in Brooklyn at the highest rated bagel shop in all of NYC but you're not just keep in mind its Salt Lake. Other than that, make sure to leave a Green Chile Bagel for me.
(3)David R.
I broke one of my cardinal vacation rules here--eating at a national chain. But I had little choice, as I had skipped dinner the night befofe, needed something quick on my way out of town, and found my top two breakfast choices closed. I've eaten Einsten Bros in Chicago a few times, so I figured that I knew what I was getting, i.e. something decent but not great. Wrong. I ordered a breakfast sandwich and was alarmed when they handed it to me within 30 seconds. Usually ravenous hunger enhances the flavor of food, so this thing must have been really shitty to begin with because my impression at first bite was "Yuck!" The "cheddar" cheese added nothing but saltiness; the bagel (sesame) was chewy and bland; and the egg may as well not even have been there. But the worst was the turkey sausage--truly terrible. It may have been the shittiest meat that I've consumed in several years. Just awful.
(1)Matt C.
Service, and even the pricing, are spotty at best.
(1)Will G.
Took 25 minutes for two lunch sandwiches. Manager grabbed an employee and went out for a smoke break during the lunchtime rush. Manager came back ten minutes later with pack of cigarettes in hand and started preparing food without washing hands. Really unsanitary. Random people who knew the employees would casually walk into food preparation area to talk and mingle with employees. Manager is rude and never seems to be working. The restaurant was filthy. Nothing was clean and all garbage cans were overflowing. I will never go back to this location. New manager and training is needed for the other employees.
(1)Quinn N.
Bagels have nice texture, creme cheese is soft and has a wide range of variety. If you buy 1 box of bagel you get 2 free creme cheese boxes! Honey almond and dried tomatoes are my favorite.
(4)Maria L.
Great pumpkin cream cheese. Friendly staff!
(4)KT C.
Either Einstein Bagels is going downhill in general or this particular location is, either way I have no intention of returning any time soon. Living in the Avenues we visit this location periodically. I have never been extremely impressed with the customer service or the food, however it was convenient and quick. We went there today and experienced the worst yet. The person who took our order did not greet us, seemed extremely annoyed, and didn't take our order correctly nor or name. We each got bagels with schmear with an additional pumpkin walnut gourmet bagel to share. Our bagels were not toasted so we had to wait for them to remake them. When I finally got them they were barely toasted and as usual had a gloop of cream cheese on one side of the bagel and nothing on the other. My pretzel bagel was blonde in color, not something you would expect for a pretzel. All of the bagels were chewy and seemed undercooked. The specialty gourmet bagel was lacking in flavor and not worth the calories. In the future it will be easier and much cheaper to walk up to Smith's, grab some bagels and cream cheese and take it home.
(1)Dustin W.
Not sure why all the bad reviews. Bagels were good, oj was tasty, service was friendly, location is awesome.
(4)Grant R.
Einstein Bagels is the same anywhere you go. So you won't be surprised by the fare here. The customer service, however, leaves something to be desired. My most recent adventure yielded the manager telling a customer, quite smuggly, "We can only go so fast." The young lady working the cash register was obviously upset about something and unable to cope with the stress of a simple brunch rush. She slammed the register and looked pretty unhappy when I asked to add a cookie to my small order. This was my second time in this location, and the first time there was a customer screaming at the employees about getting them fired after what she felt was a slight in the drive through. At the time I thought she was being pretty unreasonable, but now I'm wondering if she was in the right. I'll go back to this place when I'm craving Einstein's because it's a short walk my home, but the experience could most certainly be improved.
(2)Blake S.
Not so good. The bagel was small, and dry. The salmon spread was nothing special, and too salty.
(1)Sammy N.
This place is near my office. Sometimes I stop in for a carb-bomb 'bagel' (I like the pumpkin bagels in the autumn once in a while.) However ... Slow, surly, and dishonest service. Overpriced for the marginal stuff they sell. And they still can't get orders correct. Now I know why there was no line at lunchtime. Really, how difficult is it to put salsa on a sandwich that specifies salsa? Asked the server if salsa was on sandwich (he just finished making) or on the side. "On the sandwich". Cheese is not salsa, Einstein. The iced tea is foul, watery, and sugary (not mentioned on menu) ... more likely it's high fructose corn syrup.
(1)Leslie K.
It's a bagel store with a pretty good bagel with and a nice variety of cream cheeses. The sandwiches are fairly tasty so far the lox has always been fresh. They have a decently brewed iced tea and my husband says the iced coffee is pretty good. Staff has always been friendly and efficient. Seating area was clean and they set tables outside on the patio which I enjoy because my kids can make more of a mess with out making me uncomfortable. Overall I like this place. Oh one small thing that I may never get use to is that they have two registers
(4)JULIE T.
Guy who took my order was rude and was irritated when I asked about the ingredients in a certain sandwich. I just want to know what it is that I'm going to EAT. Why does it take ten minutes to make a cold sandwich? I don't get it. I will never go back.
(1)Jessica Z.
The service here was great! A sweet girl named Jeni took my order and was very knowledgable. Bagels were delicious as always & I will definitely be coming back. Delightful experience. Clean & fast.
(5)Steve W.
Sadly, I will never go back. As with the other location on 13th East, the service lacks considerably and negates the good bagels. On three separate occasions I've gone in and gotten the most grouchy, hard-nosed, un-friendly service.
(1)Rosa H.
I haven't been to an Einstein Bagels in years. Was recently in the neighborhood so I decided to stop by for a quick lunch. The place was pretty empty. There were 2-3 othere people there, doing their own thing. I was in an experimental mood and ordered a toasted pumpernickel bagel with hummus spread. The combo was surprisingly good and only costed $2,50. One downside, and this surprised me: no free wi-fi. Not even a hotspot or something. I don't know if this is the same with Einstein Bagels elsewhere, but I wonder if it would help them to draw more clients in. Just my two cents :)
(3)